A little guidance, whenever you need it.

Picyo Support

We're here to help you get the most out of Picyo.

Contact Support

Let’s figure it out.

pciyo.support@gmail.com

Email Support

The essentials

Frequently Asked Questions

How do I allow Picyo to access my photos?

Open iPhone Settings → Privacy & Security → Photos → Picyo and choose the access you prefer. You may also find permissions under Settings → Apps → Picyo. Labels vary by iOS version. With limited access, only selected photos are available. If Picyo is not listed, open the app and use a photo feature to request access.

Does Picyo delete my photos permanently?

Confirmed library deletions use Apple Photos. Deleted items generally remain in Recently Deleted for 30 days, unless permanently removed sooner. Recovery depends on Apple’s rules and the state of your library. With iCloud Photos enabled, deletion can sync to other devices. Check your selections and back up important media. Read Apple’s deletion and recovery guidance.

How do I restore my VIP purchase?

In the reviewed interface, open More → the membership card → Restore on the VIP screen. Use the Apple Account used for the original purchase. Eligible purchases and active subscriptions can be restored; local organizing history cannot be restored this way. If it does not work, email support. Pre-launch check: these labels still need confirmation against the released app.

How do I cancel my subscription?

Open iPhone Settings → your name → Subscriptions → Picyo, then choose the cancellation option. Apple manages the subscription. Removing the app does not cancel it. See Apple’s cancellation instructions.

What happens if I reinstall Picyo?

Your system photo library is separate from Picyo’s local data. Reinstalling does not undo changes already made in Photos. Local review progress, preferences, and caches may be lost and are not guaranteed to return. Eligible VIP purchases can be restored using the original Apple Account. Reinstalling does not itself cancel subscriptions.

How can I report a bug or suggest a feature?

Email pciyo.support@gmail.com with a description, your app and iOS versions, and steps to reproduce the issue. Suggestions are welcome; implementation or a response time is not guaranteed.

Does Picyo upload my photos?

Pending release verification. The reviewed source includes on-device processing and no identified developer photo-upload endpoint. Some operations allow Apple Photos to retrieve originals from iCloud, and library changes may sync through iCloud. Content you explicitly share goes to your selected destination. The developer still needs to audit the release build and its network behavior before confirming a definitive upload policy. See the privacy policy draft.

Help us help you.

When reporting an issue, please include:

  • iPhone model
  • iOS version
  • Picyo app version
  • A description of the issue
  • Steps to reproduce it

Keep personal things personal. Please don’t email private photos, passwords, payment details, or other unnecessary sensitive information.